Refund policy
Returns & Refunds Policy
We want you to be confident when ordering from us. Please read the following before requesting a return.
Returns Eligibility
Returns are accepted within 14 days of delivery for unused, unopened, and sealed products only.
To be eligible:
- Product must be unused
- Original seal intact
- Packaging in resalable condition
For health and hygiene reasons, opened, unsealed, or used supplements cannot be returned, even if only partially used.
How to Request a Return
All returns must be approved before being sent back.
To request a return, email:
info@nutriquarter.com
Please include:
- Your order number
- Reason for return
Approved returns will be provided with full return instructions.
Returns sent without prior approval may not be processed.
Return Address
Approved returns must be sent to:
Unit 23 Morses Lane
Brightlingsea
Colchester
United Kingdom
Customers are responsible for return postage unless the item is faulty or incorrect.
Inspection & Refunds
- Returns are received and inspected the same working day they arrive.
- Items are assessed for resale eligibility.
Unopened & sealed items → eligible for refund
Opened, unsealed, or damaged items → non-refundable and safely disposed of
Refunds are processed within 1–2 working days of inspection and issued to the original payment method.
Original shipping costs are non-refundable.
Faulty or Incorrect Items
If your item is faulty or incorrect, contact us within 48 hours of delivery with your order number and photos where applicable.
Contact
Questions about returns?
Email info@nutriquarter.com